Privacy Policy of juya9
Your privacy matters to juya9. This policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, and what choices you have over your own information.
Privacy at a Glance
1. Introduction
This Privacy Policy ("Policy") describes how juya9 ("we", "us", "our") collects, uses, stores, shares and protects personal information provided by users ("you", "your") when you access or use the juya9 website and gaming platform available at juya9.asia. This Policy forms part of our Terms and Conditions. By registering an account or using the juya9 platform in any capacity, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.
juya9 is committed to handling your personal information with care, transparency and respect. We collect only what is necessary to operate the platform, verify player identity, process payments and comply with applicable legal obligations. This Policy is written in plain language so that you can clearly understand your rights and our obligations.
This Policy applies to all personal data collected through the juya9 website, mobile browser interface, customer support communications and any promotional activity conducted by juya9. It does not apply to third-party websites or services that may be linked from juya9 pages. We encourage you to review the privacy policies of any third-party services you choose to use.
2. What Personal Data We Collect
juya9 collects personal data in two ways: data you provide directly to us, and data we collect automatically when you use the platform. We do not collect any personal data beyond what is described in this section.
Data You Provide Directly
The following categories of personal data are collected when you register, complete KYC verification, make a deposit or withdrawal, or contact our support team:
Data Collected Automatically
When you access and use the juya9 platform, our systems automatically record the following technical data. This data is used for fraud prevention, platform security and service optimisation:
- IP address and approximate geolocation (country and city level) derived from your network connection at the time of each session.
- Device type, operating system, browser version and screen resolution as reported by your browser's user-agent string.
- Session timestamps, pages visited within the juya9 platform, game sessions played (game name, duration, bet amounts, outcomes) and navigation path within the site.
- Cookie identifiers and local storage tokens used to maintain your session state and authentication across visits. See Section 7 for our full cookie policy.
3. How We Use Your Personal Data
juya9 uses the personal data described in Section 2 exclusively for the following purposes. We do not use your data for purposes that are incompatible with those listed below without first obtaining your explicit consent:
- Account creation and management — to register your account, authenticate your identity at login, and maintain your account profile and transaction history.
- KYC and identity verification — to verify that you meet the eligibility requirements set out in our Terms and Conditions, including the 21+ age requirement and single-account rule.
- Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer; to detect duplicate payment methods and prevent payment fraud.
- Fraud and money laundering prevention — to monitor account activity for patterns indicating fraud, bonus abuse, collusion, use of automated tools or money laundering, and to comply with anti-money-laundering obligations.
- Responsible gaming compliance — to apply deposit limits, session reminders and self-exclusion requests; to identify account patterns that may indicate problem gambling and to fulfil our responsible gaming obligations.
- Customer support — to respond to your queries, complaints and account requests; to maintain records of support interactions for quality assurance and dispute resolution.
- Platform improvement and analytics — to analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience. This analytics use does not involve any decision-making about individual players.
Marketing Communications: juya9 may send you promotional communications about bonuses, new games and seasonal offers via SMS or email if you have opted in to receive such communications. You may opt out at any time by contacting [email protected]. We do not use your data for paid third-party advertising targeting.
4. Legal Basis for Processing Your Data
juya9 processes your personal data only where we have a lawful basis for doing so. The table below maps each processing activity to its legal basis:
5. Sharing Your Personal Data
juya9 does not sell, rent or trade your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary for each purpose.
Service Providers and Data Processors
juya9 engages carefully selected third-party service providers who process personal data on our behalf under strict data processing agreements. These providers are permitted to use your data only for the purposes we specify and may not use it for their own purposes. Current categories of service providers include:
- KYC and identity verification providers — to cross-reference identity documents against databases for authenticity verification.
- Payment processing partners — mobile wallet gateways and bank transfer intermediaries that facilitate deposit and withdrawal transactions on the juya9 platform.
- Game content providers — game studios such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi may receive anonymised session data necessary for game delivery, RNG auditing and fair-play certification purposes.
- Cloud hosting and infrastructure providers — server and storage providers that host the juya9 platform under strict data security and confidentiality agreements.
Disclosures Required by Law
juya9 may disclose your personal data to government authorities, law enforcement agencies or regulatory bodies where required to do so by a valid court order, legal process or applicable regulatory requirement. In such cases, juya9 will disclose only the specific data required and will notify you of the disclosure where legally permitted to do so.
juya9 will never sell, rent, auction or otherwise commercially transfer your personal data to any advertiser, data broker, marketing firm or unaffiliated third party. This commitment applies regardless of any future change in business ownership or structure.
6. Payment Data and Mobile Wallet Privacy
When you make a deposit or request a withdrawal on juya9, you will interact with mobile wallet platforms such as bKash, Nagad, Rocket or Upay, or with your bank's online transfer system. juya9 receives confirmation of the transaction outcome (success or failure) and the associated transaction reference number. juya9 does not receive, store or have access to your mobile wallet PIN, bank login password or any authentication credential used to authorise the payment on the provider's platform.
Payment transaction records (amounts, dates, reference numbers and payment method type) are retained by juya9 for a minimum of five years from the date of each transaction. This retention is required for anti-money laundering compliance and financial audit purposes. The payment method account number (e.g., your registered bKash number) is retained for the life of your juya9 account and for five years following account closure, to allow withdrawal processing and dispute resolution.
Third-Party Payment Privacy: bKash, Nagad, Rocket and Upay are independent platforms with their own privacy policies. juya9 is not responsible for how these providers collect or process data on their own platforms. We encourage you to review each provider's privacy policy before using their service for transactions on juya9.
7. Cookies and Tracking Technologies
juya9 uses cookies and similar local storage technologies to operate the platform. Cookies are small data files stored on your device that help us maintain your session, remember your login state and analyse how the platform is used. juya9 does not use advertising cookies or third-party tracking pixels for targeted marketing purposes.
Types of Cookies We Use
- Essential cookies — required for the platform to function. These include session authentication tokens, security identifiers and language preference storage. The platform cannot operate without these cookies; they cannot be disabled.
- Performance and analytics cookies — used to collect anonymised data on page load times, game session durations and navigation patterns to help us optimise platform performance. No personal data is transmitted through these cookies.
- Preference cookies — used to remember your platform settings such as language selection and display preferences across sessions. These cookies improve your experience but are not strictly required for the platform to function.
You may manage or delete cookies through your browser or mobile device settings at any time. Disabling essential cookies will prevent the juya9 platform from functioning correctly. Disabling preference or analytics cookies will not prevent you from accessing the platform but may affect your experience.
8. Data Retention
juya9 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Account data (name, contact details, KYC documents) — retained for the duration of your active account plus five years following permanent account closure, to meet anti-money laundering and regulatory obligations.
- Transaction and payment records — retained for a minimum of five years from the date of each transaction, as required for financial crime prevention compliance and audit purposes.
- Customer support records — retained for two years from the date of the last interaction, or longer if the interaction relates to an unresolved dispute or active investigation.
When the applicable retention period has expired and there is no legal basis to retain your data further, juya9 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
9. Your Privacy Rights
As a juya9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request, free of charge for reasonable requests:
To exercise any of the rights described above, please write to us at [email protected] with the subject line "Privacy Rights Request" and your registered mobile number. We may need to verify your identity before processing your request.
10. Data Security
juya9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security infrastructure includes SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, strict access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing of our platform infrastructure, and automated fraud monitoring systems operating 24 hours a day, 7 days a week.
While juya9 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your juya9 account credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, juya9 will notify affected players without undue delay. The notification will describe the nature of the breach, the categories of data affected, and the steps juya9 is taking to address it and mitigate its effects.
11. Children's Privacy
The juya9 platform is strictly for adults aged 21 years and above. juya9 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data, close the associated account and, where appropriate, report the matter to relevant authorities.
If you are a parent or guardian and believe that a minor in your care has registered an account on juya9, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of urgency.
12. Changes to This Privacy Policy
juya9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or platform features. When we make a material change to this Policy, we will update the effective date shown at the top of this page. Where a material change significantly affects your rights, we will endeavour to notify registered players via their registered contact details before the change takes effect.
Your continued use of the juya9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed about how we protect your personal data.
13. Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or the way juya9 handles your personal data, please contact our support team. We are committed to resolving privacy queries transparently and promptly. Our target response time is within 24 hours Bangladesh Standard Time.
Email: [email protected]
Your Data Is Safe With juya9
Have more questions about how your data is handled? Our FAQ page covers the most common privacy and security queries. Or explore juya9 Casino to start playing securely today.